Support

How can we help you?

Get the support you need to make the most of Metis.

Live Chat

Get instant help from our support team

Mon-Fri, 9am-6pm EST

Email Support

Send us a detailed message

Response within 24 hours

Documentation

Browse our comprehensive guides

Available 24/7

Frequently Asked Questions

How do I get started with Metis?

Sign up for a free account, complete the onboarding, and you can start your first interview within minutes. Check our Quick Start guide for detailed steps.

What AI models do you use?

We use a combination of proprietary and open-source models, including GPT-4, Claude, and custom-trained models optimized for interview scenarios.

Is my data secure?

Yes, we take security seriously. All data is encrypted in transit and at rest, and we're SOC 2 Type II certified. We never share your data with third parties.

Can I customize interview templates?

Absolutely! Professional and Enterprise plans include custom template creation with your own questions, evaluation criteria, and branding.

Do you offer API access?

Yes, Professional and Enterprise plans include full API access. Check our API documentation for integration details.

What's your refund policy?

We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied, contact us for a full refund.

Can I export my interview data?

Yes, you can export all your data at any time in JSON or CSV format from your dashboard settings.

Do you support multiple languages?

Yes, Metis supports over 100 languages with real-time translation and transcription capabilities.

Still need help?

Fill out the form below and we'll get back to you within 24 hours.

Additional Resources